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CCI Suite · 02 of 08 Customers & tickets

Orbit

Keeps every client in view

Your customer list and ticket system in one. Orbit holds every client, contact and help request, and watches the servers you look after. Email turns into tickets on its own, reports go out to clients without anyone pressing send, and anything that is slipping is escalated before a client has to chase you.

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01 · Clients & tickets

Every request,
answered on time

  • Email becomes tickets. Messages to your help mailbox become tickets, matched to the right client and grouped by conversation.
  • Automatic SLA escalation. Tickets without a first reply, or open too long, are flagged and escalated automatically, so nothing sits unnoticed.
  • Replies with pictures. Paste screenshots straight into a reply. They arrive inside the email and are kept on the ticket.
  • Clean hand-offs. Reassign a ticket with escalation notes, so the next technician starts where the last one stopped.
  • Know how you did. A one-click satisfaction rating after every closed ticket, with results by technician and client for managers.
02 · Monitoring & reports

Servers watched,
clients informed

  • Live server health. Backups, USB backup drives, disks, antivirus, pending restarts and stopped services for every client server.
  • Lockout risk. Accounts hit with repeated failed sign-ins are named before the user gets locked out.
  • Automatic client reports. Daily backup reports, weekly health reports and alert emails go to each client on their own.
  • Tickets from alerts. For contract clients, a critical issue opens a ticket automatically, once, with no duplicates.
  • Find anything fast. Pin your key clients, filter by contract or open tickets, and search everything from one box.

Orbit runs inside your Microsoft 365: staff sign in with their own accounts, and client data stays in your tenant.

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