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CCI Suite · 04 of 08 Office TV dashboard

Helm

Steers the whole operation

Your operations center on the office TV. Helm is built to run on a TV or wall monitor where the whole team can see it. It brings together open tickets, who is working on what, client health and the server monitors, and cycles through them hands-free, so a problem is spotted from across the room.

Try the Helm demo → Read the manual See the whole suite
01 · The team

Who's busy,
what's open

  • Tech scoreboard. Tickets closed, hours logged and open work for each technician.
  • Open tickets board. Every open ticket by age and priority, oldest first.
  • Time activity. Hours logged today and this week, straight from Tempo.
  • Attention list. Overdue tickets, waiting clients and anything that needs a decision.
  • Act from the screen. Open a ticket, change its status or reassign it in one step.
02 · The clients

Client health,
across the room

  • Built for a TV. Large, readable panels designed for a wall screen.
  • Auto-cycle. Rotates through every view on its own, hands-free, all day.
  • System monitors. Backups, sync errors, offline servers and lockouts across all clients.
  • Client health. Which clients are busy, quiet or at risk this month.
  • Monthly report. A one-click summary of the month for the owners.

Helm is for managers; who can open it is set per person in Orbit.

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