Your data stays
in your tenant
Clients, tickets and time are stored in your own Microsoft 365 SharePoint. There's no vendor database to breach, and nothing to export if you leave.
WalterTaucher LLC · Brier, Washington
Built for the rhythm of work.
Run your service business — from first lead to paid invoice — in one Microsoft 365 suite. For MSPs and IT teams, from small shops to large companies.
Your data stays
Nothing new
to log into
Staff sign in with Microsoft, under your MFA and Conditional Access. Your clients follow their tickets with a one-time email code, so they need no password and no Microsoft account.
Built by
a working MSP
Technicians run their whole day on it and monitor dozens of client servers with it. Features exist because a tech needed them on a Tuesday.
A direct line to the people behind it: business technology specialists who have created solutions for small, medium and large businesses for more than fifty years.
Coded Cadence Industries
The CCI
The CCI
Suite
Seven apps and a server agent, each doing one job your business already does: timesheets, customers and tickets, a client help portal, an office TV dashboard, a knowledge library, sales, and billing. Use one on its own, or run them all together for a complete picture of your business.
Tempo
Time tracking & timesheets
Live
Your technicians' timesheet. They log hours and expenses as the work happens, so everything is ready to bill at month end.
- Timer or quick entry, on desktop or phone
- After-hours billing with who approved it
- Travel estimates and expenses with receipt photos
- AI cleans up rough notes into client-ready text
- Every entry kept in a secure copy, not just the browser
See what it does →
Orbit
Customers & tickets
Live
Your customer list and ticket system in one. Every client, every help request and every server you look after, with client reports and escalations that run themselves.
- Server monitor: backups, disks, antivirus, restarts and lockout risk
- Automatic health and backup reports emailed to clients
- Automatic SLA escalation of unanswered and overdue tickets
- Email becomes tickets; replies with screenshots inside
- Pin, filter and sort clients; satisfaction ratings
See what it does →
Ping
Client help portal
Live
Your clients' window into your support. They see where each help request stands and how their monitored systems are doing, without having to call you.
- Live status of every request, from open to closed
- Health of their own monitored servers: backups, disks, antivirus
- Open new requests and add files any time
- Sign in with a one-time email code, no password
- One-click "how did we do?" survey
See what it does →
Helm
Office TV dashboard
Live
Your operations center on the office TV. Who's busy, what's open and which client needs attention, at a glance from across the room.
- Built for a TV: large, readable, hands-free auto-cycle
- Tech scoreboard and open-ticket board
- Server health and alerts across all clients
- Time activity and an attention list
- Monthly report in one click
See what it does →
Note
Team knowledge library
Live
Your team's shared memory. Every fix, how-to, manual, diagram and photo, found in seconds, even the words inside files.
- Searches inside PDF, Word, Excel and photos
- Sort by most viewed, newest or title
- Copy-ready command blocks
- Fix guides linked to server warnings
- Deleted items restorable for 15 days
See what it does →
Radar
Sales & recruiting
Live
Your sales pipeline and quote builder, plus one place to find, vet and onboard new technicians.
- Leads filled in from an email, PDF or screenshot
- Quotes with up to 6 options and manager approval
- Commission split across several agents
- Resend proposals; track delivery and shipping
- Recruiting pipeline and contractor finder
See what it does →
Meter
Billing & invoicing
Live
Your billing department. It audits the time your team logs, checks it fits the work requested, and turns time and sales into invoices in your accounting system. Do your monthly billing in 10 minutes.
- Approved time and delivered quotes become invoices automatically
- Built-in accounting integration (QuickBooks)
- Audits logged time: flags hours that look too long for the task requested
- Full audit trail of every change and correction
- Contractor W-9, agreements and insurance with reminders
See what it does →
08
Agent
Server health monitor
Live
A watchman on every client server. It checks health every ten minutes and warns you before the client notices a problem.
- Backups, USB backup drive, antivirus and disks
- Pending restarts and stopped services
- Lockout risk from failed sign-ins
- Client alert emails and weekly reports
- Updates itself; every server locked to its own key
See what it does →
See the suite in action. Every app has a click-through demo with sample data. No sign-up needed.
Replace the
five-tool stack
Most service businesses run a time tracker, a CRM, a ticketing tool, a billing platform and a dashboard from five vendors. The data lives in silos, hours get missed and clients fall through the cracks. CCI was designed as one suite from day one.
Who it's for
- MSPs and IT teams of any size: scalable from small shops to large companies
- In-house IT teams at law, engineering, construction and manufacturing firms
- Agencies, accountants and contractors who bill by the hour
- Anyone already on Microsoft 365 who's tired of tools that don't talk to each other
What's inside
- Tempo: technician time, expenses with receipts, after-hours billing and timesheets, with a secure copy of every entry
- Orbit: clients, contacts and tickets, server monitoring, automatic reports to clients and automatic SLA escalation
- Ping: the client portal where your clients see the status of their help requests and the health of their monitored systems
- Helm: the operations center, designed for a TV or wall monitor: tech scoreboard, client health and a monthly report
- Note: the knowledge base library: a searchable collection of how-tos, fixes, diagrams and photos, including the words inside files
- Radar: leads, quotes with manager approval, and contractor recruiting
- Meter: automated billing with built-in accounting integration (monthly billing in 10 minutes), contractor documents and pay rates, everyone's time with flags and an audit trail, and hardware and software invoices for QuickBooks
- Server agent: live backup, antivirus, disk, restart and lockout-risk checks with email alerts
AI built in
AI that helps.
AI that helps.
Data that stays yours.
Claude AI drafts replies, summarizes tickets and suggests fixes inside the suite. Your stored data stays in your Microsoft 365 tenant: AI requests send only the text being drafted, aren't used for training, and AI can be switched off.
CCI isn't an RMM: it works alongside your remote-access and patching tools.
Free tools &
utilities
Small, sharp tools that solve one problem well. Two are free to download today, and our Microsoft 365 admin tools are available on request. See all utilities →
Free · WindowsRebootGuardStop update restarts from killing long jobs
Free · Outlook · BetaWT-JunkCleanerClean your Junk Email folder safely
Microsoft 365 · On requestWT-O365-MailboxManagerBulk mailbox and permission admin
Microsoft 365 · On requestWT-O365xO365Tenant-to-tenant migration
Microsoft 365 · Coming soonCadence SignalCompany signatures in every Outlook
Since the
50+Years in computing
7Apps in the CCI Suite
PNWMade in Brier, Washington
1970s
About
The person
The person
behind the work
I'm Walter Taucher, and I've been working in the computer industry since the early 1970s. I've seen the whole arc — from the early days of computing through the PC, the network, the internet and now the cloud — and I've been creating solutions through all of it.
Through PNW.Com Performance Net Works, my managed IT and cybersecurity firm, I support small and mid-size businesses across the Pacific Northwest. The applications on this site grew out of that work: tools I built because my clients and my team needed them, refined until they were good enough to share.
Coded Cadence Industries is where those tools live now — a home for business software and utilities that are dependable, straightforward and built to last.
CompanyWalterTaucher LLC
Doing business asCoded Cadence Industries
Based inBrier, Washington
Get
updates
New versions, new features and launch news, at most once a week and only when something is new. Tell us a little about yourself and what you'd like us to build next. See recent updates →