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CCI Suite · 05 of 08 Team knowledge library

Note

Remembers so you don't have to

Your team's knowledge base library. Note keeps every fix, how-to, manual, network diagram and site photo your team has saved, and finds it in seconds. Search reaches inside PDFs, Word and Excel files and even the text in photos, so the answer someone found last year is there for the next technician.

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01 · Finding

The answer,
in seconds

  • Searches inside files. PDF, Word, Excel and PowerPoint, plus the words in photos and screenshots.
  • Filter by client. Everything about one client, or only the general how-tos.
  • Sort what matters. Most viewed, newest or title.
  • Copy-ready commands. Commands come with a Copy button, so nothing is mistyped.
  • Fix guides on warnings. Articles appear on the matching server warning in Orbit, right where the problem shows.
02 · Saving

Write it once,
use it forever

  • Save the fix from the ticket. One click in Orbit turns a solved ticket into an article.
  • Files and photos. Drag in files or take a photo on site, and an article is created straight from them.
  • Stays current. Technicians mark articles as still correct, and stale ones are flagged.
  • Nothing lost. Deleted articles and files can be restored for 15 days.
  • AI that knows your fixes. Suggested fixes in Orbit draw on your own articles first.

Note is for your team only. Keep passwords in your password manager, not in articles.

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