WalterTaucherCoded Cadence Industries Start a conversation →
CCI Suite · 04 of 09 Live chat with clients

Chat

Answers while the client is still there

Your clients talk to a technician in real time. Every ticket email carries a "chat with us" link. One click, a one-time code, and the client is talking to whoever is free on your team. No phone tag, no waiting for a reply, and every word is saved on the ticket.

Try the Chat demo → See the technician side in Orbit See the whole suite
01 · For your clients

Talk to us,
right now

  • One click from the ticket. The acknowledgement email for every new request has a chat link for that ticket.
  • No password. Clients sign in with a one-time code sent to their email, the same as the Ping portal.
  • Real people, real time. A technician joins within moments, and the client hears a sound when they do.
  • Open after hours too. Evenings, weekends and holidays the chat still opens, with a note that a technician may not be available. The team is alerted at once, and anything the client writes is saved on the ticket.
  • Nothing to install. Works in any browser, on a phone or a desktop.
02 · For your technicians

A shared queue,
inside Orbit

  • Available when you are. Each tech switches "Available for chat" on or off in Orbit.
  • Never miss a client. A chime, a desktop pop-up and a badge for every waiting client, repeated until someone answers.
  • First to take it wins. The ticket is assigned to that tech if nobody has it yet, and everyone else sees who took it.
  • Saved on the ticket. The whole conversation lands in the ticket's work log when the chat ends.
  • Nothing left hanging. When nobody is available, the assigned tech (or your managers) gets an email right away, and an unanswered chat is saved on the ticket for a reply by email.

Clients only ever chat about their own company's tickets. Messages are plain text, every sign-in code expires after 10 minutes, and the chat page allows no outside scripts.

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